License Support Consultant
Dates Employed 2000 – 2005
Employment Duration5 yrs
- Generating license keys to CA customers using 30 Licence Generators before checking contracts and sending the license keys
- Responsible for managing relationships with major customers including MOD, NASA, Maclaren F1 and British Airways
- Liaising directly with members of the sales and sales accounting teams to update contracts and sales as required
- Successfully resolving any problems or concerns clients experience in relation to licensing via face to face meetings and working on a hotline telephone system
- Working in close conjunction with members of the Level I Technical Support Team to provide technical and license support
- Achieving nomination as CA Star on two occasions in recognition of superior contribution to the company
- Receiving a pay bonus as a result of positive customer feedback
Traveling to the head office in USA to learn new software before returning to the UK to deliver subsequent training to the UK license team