Special Projects Team & Sales Accounting Consultant
Dates Employed2006 – Mar 2007
Employment Duration1 yr
- Handling client STAR issues that have been transferred from the European Support Centre & Licensing Department
- Investigating of contractual problems to determine root cause, research, resolve & feedback so the client's STAR issues can be resolved
- Working with other teams/departments to ensure TOPS database reflects correct information
- Monitoring of Sales issue queues
- Liaising with the US development team to ensure that TOPS is prepared for implementation of new releases of TOPS and associated software
- Maintaining TOPS security access and applications database for both mainframe and PC environments
- Coordinating training classes for new starters and being available to provide ongoing training

- Master Key AUDIT EMEA (Special Project)
- Responsible for controlling the Master key Audit to compile & maintain knowledge of all open Master Keys and for completing the Master Key Audit process on a quarterly basis
- Overseeing the daily activities of the MKA Audit function
- Signing off the MKA Audit Letters before dispatching to the customer