CA Technologies.

Six and a half years at CA Technologies across licensing, technical support and special projects.

United KingdomFull-time6 yrs 6 mos

Roles at CA Technologies

Special Projects Team & Sales Accounting Consultant2006 – Mar 2007 · Full-time
Technical Support Engineer2005 – 2006 · Full-time
License Support ConsultantOct 2000 – Oct 2005 · Full-time

The company

About CA Technologies.

CA Technologies is a leader in B2B software for DevOps, Agile and computer security.

6.5 yrsAt CA Technologies

3Roles

2xCA Star nominee

Responsibilities

Highlights across my roles at CA Technologies.

Resolved STAR system issues escalated from the European Support Centre and Licensing
Investigated contractual problems to find root causes before resolving client issues
Worked with the US development team and kept contract databases up to date
Prepared the TOPS system for new releases and maintained its security access
Ran the quarterly Master Key Audit and signed off audit letters to customers
Trained new starters and supported the team

Handled a high volume of technical customer requests across several product lines
Researched and resolved functionality and usability issues, escalating complex cases
Recreated customer issues on test systems and documented complex product questions
Improved the knowledge base with quality support documentation

Generated licence keys for CA customers using 30 licence generators
Managed relationships with major customers including the MOD, NASA, McLaren F1 and British Airways
Worked with sales and sales accounting to keep contracts up to date
Nominated as a CA Star twice for outstanding contribution
Trained in the US and then delivered training to the UK licence team

Tools & skills

LicensingTechnical supportCustomer relationshipsSales accountingTrainingAuditing

Let's talk

Whether it's product, marketing or a new website, I'd be happy to hear what you're working on.